store policies


artwork

Artwork takes time, sometimes A LOT of time. Art rendering fees are based on the complexity of the design. Any designs that can be completed in 20 minutes or less will be free of charge. Designs that take longer will be subject to an art charge. We may require a non-refundable deposit before artwork is created since a lot of time is wasted when/if a customer backs out and takes the art elsewhere. Check out this brief video about vector and raster graphics. (We need vector.)  Also: a note about copyright guidelines and how to properly check your proof.

Please note: Due to excessive amount of time spent preparing art, we have to charge for art and/or multiple proofs.

speed

Our standard turn around time is 7-14 business days. Please understand we are a small operation and plan our jobs based on deadlines given. We strive to do our best to accommodate everyone. You may choose to Rush your order for 3-5 business day service. Additional charges may apply to rush orders.

Depending on the complexity of single shirt orders, additional time may be needed or we may have an extremely quick turnaround. It all depends on the current workflow.

It's important to note, that work does not start until after artwork approval and payment. Please don't ask us if your order is done immediately after paying your invoice. The work is just beginning and good things take time!  

dealines

Need 23,000 shirts by tomorrow? 

Not gonna happen, but knowing your deadline allows us when and how to schedule your job and if it is possible to complete on time.  We understand how important deadlines are and the operation of our shop totally revolves around when orders need to be complete.‚Äč

payment terms

We must require payment before any custom work is started. 

Exception: Within reason, we can work with public safety departments and start work before deposit. However, we will need an official purchase order sent over from the department responsible for payment prior to ordering garments. Please send POs to admin@orangegraphix.com

delivery/shipping

We do our best to keep your fees down by ordering garments and supplies for multiple orders at the same time. By doing in this we avoid a hefty shipping charge and keep your items as cost effective for you as possible. 

Also, OG will happily ship your order to you! Shipping charges will apply. USPS and UPS is extremely reliable; however shipments are subject to weather delays and occasional delays which are outside of our control. The best thing to do is pad your delivery time just in case. 

 

communication

We receive several messages through all forms of communication (email, FB page messages, messenger, phone calls, text and walk-ins). Please allow 24-48 hours for us to return messages. If we are in production or with a customer, we are not at the computer.

Also, we ask that if you originally contacted us through email or messenger, please stick with that method. Bouncing between email and messenger can make it very difficult to keep track of specific details or to refer back to exchanges at a later date.

release of liability

Occasionally during the decorating process, a garment will be misprinted due to unforeseen instances or human error.

If you supply the garment and there is a problem, we cannot replace your item. Your damaged piece will be returned to you and we will feel awful. This is why we prefer to supply the pieces we work on. Problems like this do not arise often, but you need to be aware of the possibility.

return policy

Custom screen printed and decorated items cannot be returned. We will gladly exchange or replace unworn and unwashed item(s) if it is defective or the decorating is severely different than what was sent in a proof. In such cases we will need the item(s) back and we will replace the item(s) for free. 

We must be notified of the exchange request within 48 hours of date of delivery. We do not accept items that have been worn already. 

 

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